Free shipping at $50+ in Canada
Orders
Returns and refunds
If it is not working for you, tell us and we will fix it.
The 30-day guarantee. If Sève is not working for you, tell us within 30 days of delivery and we refund the order in full, including shipping. That applies even if the box is opened. We would rather know what went wrong than have you quietly stop buying.
Damaged or wrong items. Send a photo and the order number and we will replace it. You do not need to send anything back.
Subscriptions. Change, pause or cancel at any time from your account. A cancellation stops the next order, it does not claw back one already shipped.
In effect since August 2026. See also our shipping policy, privacy policy and terms.
No hoops
How to start a return
- 1 Email usWrite to info@seveendurance.com within 30 days of delivery, with your order number.
- 2 Tell us what happenedSay what did not work for you. Your feedback genuinely shapes the product.
- 3 We make it rightRefund or replacement, usually within two business days.
Common cases
Once we have the return, the refund goes back to the original payment method and usually lands within five business days.
We do if the mistake or the damage is ours. Otherwise it is on you.
Tell us before it ships and we will swap it. After it ships, treat it as a normal return.
Write to us. That pack exists so you can find out what works, so we are not going to be difficult about it.